Regarding fake promises and false billing
I'm a customer of other mobile network. After seeing an offer on AT&T official website - $1000 credit for google pixel 7pro with eligible trade-in, I thought to shift to AT&T if the price is low. I went to the store to check about this and the representative said he gonna waive activation fee too. And he said my monthly payment would be 25$ for unlimited data. Since there is 1000$ credit, he subtracted 1000$ from phone's price directly($1040.00 - $1000.00) and said I will be charged around 1$ each month for the new phone. Now total is $26 and some cents for both new phone and unlimited data. The AT&T representative calculated himself and shown the calculation and said I will be paying 26$ each month.
I felt it was good and ported to AT&T from other network and paid money(total tax amount = $86.00). I handed over my trade-in phone to them with neatly packed and working state. After about 2 weeks, they changed their words and said that I need to activation fee which is of 35$ and monthly payment would be 34$ (instead of 25$) which makes 70$ all around.
After 25days the bills showed that I owe them 163.00$ and when we questioned them about this, they started adding all irrelevant prices without our consent.
And threatened that they will calling police on us. They locked me for 3 years with their false promises and fake calculations.
I completely lost trust on AT&T after seeing their vulgar behaviors with customers. I need my old phone which I returned(exchanged) with the new phone and all the refund which I paid. And I can return the new phone. I don't want to continue with AT&T anymore.