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Mon, Oct 26, 2020 1:57 PM

Reduced Suspension

Because of a long business trip (about two years), I wanted to suspend my wireless plan. (I wanted to keep my phone number) Thus, I contacted ATT before leaving US. They advised that I can request the reduced suspension for my account. So, I have requested the reduced suspension on my account starting from September 30. Also, when I requested this, the person who was responsible for this issue told me that I will only be charged $10 per month without paying my plan bill because I could not access the service. However, today, my account has been charged for my original plan bill plus $10. It is ridiculous that I cannot access the service and pay the extra money. I was trying to contact ATT but I could not talk to anyone because line is busy... I am so frustrated and annoyed. I contacted ATT before leaving my home. Even if they confirmed with me, it did not work at all. How can I resolve this?

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Brand User
ATTHelp

Community Support

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140.7K Messages

a month ago

Thank you for reaching out @moonlighthh.

 

We want to make sure that you're able to access your wireless service now that you're back.

 

Paying $10 monthly allows you to make sure you don't lose your account and number while away.

 

In order to restore service, you'd need to pay the past due balance on the account. 

 

Please let us know if you're able to do this to reinstate wireless service.

 

Vincent, AT&T Community Specialist

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Employee

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517 Messages

a month ago

You can only be on the RRS plan for 6 months, not two years.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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