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2 Messages

Wed, Oct 28, 2020 12:50 AM

Reduced Rate Suspension

Hi, I requested for reduced rate suspension in August this year and I was told that I would be billed a monthly recurring charge of $10.00. However, my last two bills (Sep & Oct) show that I was charged full amount. I am currently abroad and I wasn't sure if I could use Wi-Fi calling to contact customer service while it was uncertain that my service was successfully suspended.

I would like to solve this issue as soon as possible. Thank you.

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Brand User
ATTHelp

Community Support

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140.2K Messages

a month ago

Allow us to point you in the right direction @chunje!

 

Please be aware that voluntary suspension on a wireless account will include the $10.00 charge, surcharges/taxes, and monthly device installment charge (if your current device is on an active installment plan).

 

To be of assistance to you while abroad, please contact our AT&T International Support Team at: +1.314.925.6925 which are available 24/7

 

We hope this helps, and thanks for reaching out to us.

 

Dwight, AT&T Community Specialist 

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

a month ago

Thanks for the information! @ATTHelp 

Is it possible to make a call even if I am on reduced rate suspension?

(edited)

Brand User
ATTHelp

Community Support

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140.2K Messages

a month ago

Greetings @chunje!

 

You should be able to place that free call from your device or just chat with an agent here. Simply scroll to the bottom of the page until you reach the Chat button which you will want to click in order to begin a session.

 

We hope this info helps.

 

Lar, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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