recurring billing issue and customer service frustration
My bill has been incorrect since march. I cancelled uverse in August and have been futilily attempting to get my bill "un-unified" to just a wireless bill. I have literally spent hours on the phone being passed from uverse to mobility...my bill is still unified, even though i only have wirelss service. I was told that the reason my bill is incorrect is because there is a "software issue" that prevents the family share discount from being applied if the bill is unified.
I have been told on 4 seperate times over the past 2 weeks that someone would call me on this issue. I've asked to speak with a supervisor, no one is present that can discuss. This has been the worst customer service experience I have have ever encountered. I simply want to pay the correct bill for the service plan I am on. I don't know how I can get this issue resolved...there doesn't appear to be any type of transparent escalation for issues within the ATT call system. Any help you could give me would be very much appreciated.