Reactivate my Apple Watches and installment plan
In September, I removed the service on my Apple Watch‘s, out it was not explaining to me that the installment would become due if I did that. So, a few days later, when I checked my bill, I saying that the installment plan it came to. So I called customer service and told them to reinstate the watches so that my installment plan would be reinstated. They reassured me that they could do this and attempted to do it while I was on the phone. I stayed on the phone for about an hour and the person I talk to could not resolve the issue. So he told me he would put in a ticket and get someone else to do it and call me back. I never did receive a call back so then I called back Again. I spoke with someone that said they could not reactivate it and they were having trouble and they would need to create a case. A case was created and I was once again reassured that it would be taken care of. Long story short it has been about three months and no one has been able to remedy the problem and now the bill cannot be extended any further. They are expecting a full payment, and now they are saying that they had 59 days to reinstate the plan and it wasn’t reinstated so they can’t do it now. That was a no fault of my own, I called several times before 59 days and no one ever mentioned 59 days to me . I was never given a call or a text or an email back regarding what was going on with my case. Today when I called, the representative opened another case for me, I am at my wits end. I am very unhappy with the customer service I have received thus far. If my service is disconnected, I will probably go with someone else when I reconnect my service. I know all calls are recorded so they’re all to be several records of my calls and several records of my cases, but no one seems to be able to help me or provide me a reason why they can’t help me.