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Dolphinluver's profile

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2 Messages

Thursday, February 2nd, 2023 9:05 AM

re: Defective Pre Paid Phone Returned

I ordered a pre paid device Dec 8 2022 and it was defective, I took it to USPS and have my reciept. It shows on my acct phone shipped and fir me to activate. Att recieved the phone Dec 16 2022. I dont know whats going on. I called 5 tomes regarding this matter still not resolved. Makes no sense. If I have to contact my Local Congressman Office I will.

ACE - Expert

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14K Messages

1 year ago

Your issue isn't exactly clear. 

Do you already have an AT&T Prepaid account and were just buying a new phone, or were you starting a new account with AT&T. If it's the latter, you already paid for a month of service, so AT&T's wants you to activate it so you can get what you paid for. 

Are they trying to charge you for not returning the defective phone or not issuing a refund? 

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