Rate Increase

It's time to re-evaluate your plan, which is why AT&T is increasing the cost of older plans.   It is actually easier and cheaper for AT&T to move everyone off of grandfathered plans and onto current plans so they don't have to maintain multiple plans in their computer system. It also looks better to stockholders to say that only a small percentage of customers are on grandfathered plans.  

In many cases the newer plans are cheaper.  You can look at them yourself at att.com. there are 4 unlimited plans, 1 limited plan for postpaid.   There are also multiple prepaid plans which are much cheaper, but come with some limitations.  Prepaid plans are cheap because there's no credit check and you cannot use phone installments, so you have to buy your phones on your own.

    There's also very limited roaming. While Canada and Mexico are free and included, traveling anywhere else in the world is expensive or not available. 

Are you also paying for phones, either on installments or with Bill credits against your installments? Or are your phone's 100% paid off?   If your phones are already paid off moving over to prepaid Maybe your cheapest option. Migration to prepaid must be done in a corporate store.   

If you prefer the convenience of installments when you purchase a phone, that does not mean you have to pay installments to AT&T. Apple, Samsung, Google, all offer installment payments to customers who purchase phones directly from them.  

If you don't mind sharing how much you are paying, and for what?  The Forum is happy to make suggestions. 

I assume 2 phone lines , and you are over 65.  Are you in Florida?  AT&T has a 55 and over plan for people who have a Florida address. 

Did anyone receive an offer to cancel service due to the rate increase, return their devices and ATT would cancel the device payment plan? I did, and now they seem to know nothing about the offer and won't cancel the payment plan.  Please help

@lewfar

That offer required you take advantage before paying the increase, which you would  have by now.   If you still want out, you will have to pay off your devices, but you can pay them off and either switched AT&T prepaid, cricket, consumer cellular, or if they are iPhones you can unlock them and take them to any other service provider

I took advantage of the offer, canceled the service, and switched carriers. But I have been waiting for the return direction and now they (customer service) seem to know nothing of the offer! Now they are billing me for the phones. Who can I contact?