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2 Messages

Thu, Jul 30, 2020 6:22 PM

Proof of purchase receipt for iPhone

Looking to obtain my proof of purchase receipt for my iPhone due to activation lock I am currently paying the bill and I can't use my phone I need it to contact apple to unlock the phone 

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Brand User
ATTHelp

Community Support

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134.1K Messages

2 months ago

We can definitely help you with Activation Lock for iPhone, @IndianBeast490

It can be frustrating to see the Activation Lock screen. Did you purchase your iPhone from AT&T, or from somewhere else? If you purchased your device from AT&T Wireless just check your email for the proof of sale.

If you bought it from someone else &  it's still linked to a previous owner's Apple ID, contact them as soon as possible for help removing it from their account. For more information check out Turn off Activation Lock, and let us know if we can provide additional support. Thank you!

Keny, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

2 months ago

I bought it from a att store and I already went there for proof of purchase and they told me they can't trace it back that far and I can't call on the phone but I bought from the store and it is my phone 100% I let someone use it and now I cannot get the activation lock removed 

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