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gpd61's profile

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Tuesday, January 3rd, 2023 8:53 AM

Promotional card used for bill and not showing as used on my bill

I tried to do a split payment to use the promotional card on a majority of my bill and a different method for the remainder. After going through the process, I got a confirmation number of a $170 payment towards my bill and I need to pay the remainder by January 4th. I go to my bill to pay the remainder and it says there's no credit pending on my bill and I have to pay the full amount. Is it just going to take a while for it to be credited to my bill and THEN I can pay the remainder or did it not go through and the confirmation number is a red herring of some kind? I'm a bit confused at the moment. If worse comes to worse, I'll end up either calling in the morning or going to a local store to try it again, but I don't know if my promo card is now used up or not also. A bit of a mess, at the moment.

Community Support


229.4K Messages

1 year ago

Hello gpd61, we're happy to help look into your bill and payment.


We want to meet in a Direct Message, so we can review this further. Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).


We look forward to speaking with you.


Kristin, AT&T Community Specialist

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