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Promises - but no credit!
I hate to complain about ATT after being a loyal customer since 1986 never switching to another provider, however what is going on in customer service??? I called first on or around July 15th and the customer service rep said he could not even find the charges I was disputing on my bill; he could not help me even though I could see them clearly on my bill and had been paying for them! I called again on July 23 and spent close to an hour on the phone explaining that ever since my daughter got her new I-phone these charges were appearing on my bill and they were NOT authorized by me or her. Mobile Protection Pack - Enhanced Support and Mobile Locate $3.00 Mobile Insurance Premium $6.99. This rep promised to credit me for the charges back to January (as far back as she stated she could go.) I thought this was a fair solution. To date, I have had live chats twice and rec'd the run around. On the first chat,the rep said the credits were pending and I would see them on the next bill. The next rep said, "Credits, what credits? I don't see any credits" I spent multiple hours in discussions with NO results.
I since changed my rate plan which resulted in a small credit to the account and the next rep said, "Oh yeah, there are your credits" Ummmm when I do the math - 6.99 and 3.00 add up to $9.99 x 6-7 months. We are talking about an approximate credit of $60. I have not yet rec'd that credit and I don't have hours to get on the phone to argue that I was promised credits and I believe the notes from the 7/23 call should reflect that. The good news is the plans were removed from my bill, so I have not had to continue paying for them. I'd like to get what I was promised by ATT and not be given the run around by the customer service reps.