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Hwro88's profile



2 Messages

Wed, Jul 12, 2017 12:06 AM

Problem with an online trade in

I called the customer center four times. Each time I explained how my trade in was not a donation and how I waited for over 5 weeks. Each time a different person answered saying how they were sorry for me. All they did for me was send a mail to the customer service to escalate the problem and asked me to wait for a few days for a response. No response came. I checked the status of my trade-in and it currently says my device is processed and stayed that way for a few weeks. PLEASE SEND HELP for me to receive 140$ for the iPhone 6.




147 Messages


I posted a similar problem yesterday and wonder why AT&T is failing us and wanting to limit our future with them.

ACE - Sage


98.5K Messages


You know the iPhone 6 sells for $350 on eBay right?   


Contact ATT by private message here @ATTMobilityCare




Community Support


195.2K Messages


Hi @Hwro88,


Trading your device in should never cause this trouble. I can certainly help you!


In order to investigate this further, I will be sending you a private message directly to your Forum’s Inbox. Please be on the lookout for it so we can discuss this with more attention, I would like to get to the bottom of the problem!


@akoxeno please send us a private message to @ATTMobilityCare I want to be sure anyone experiencing this issue is taken care of too!


Thanks and you all have a great day!


Adrian, AT&T Community Specialist

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