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New Member

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2 Messages

Sun, Sep 20, 2020 6:21 AM

Prepaid to postpaid

I have been a prepaid customer for years I know would like to switch to a postpaid family plan and take advantage of their current phone deals. I was told this is not possible since I have been a prepaid customer. Is this so is there anyway around this?

Responses

Constructive

Employee

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14.7K Messages

a month ago

Not unless your willing to give up your current number. 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
lizdance40

ACE - Sage

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78.5K Messages

a month ago

Phone deals are generally for new customers. Your existing phone number and any other existing phone numbers will not qualify as new customers and you would not be able to participate in phone deals that require a new line.

Migrating from prepaid to postpaid within the same carrier requires that you go to an AT&T store to process the migration. 

 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

a month ago

That’s what I thought. What if I went to another prepaid carrier like straight talk for a month port my number to them then go back to AT&T . I should qualify then right? It’s important that I keep my number and I need a new phone. Thanks 

Constructive

Employee

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14.7K Messages

a month ago

Yeah that would work.  

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
sandblaster

ACE - Expert

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43.2K Messages

a month ago

Make sure you pick a non ATT carrier. Straight Talk uses multiple carriers including ATT. If you get Straight Talk on ATT, you still won’t qualify as a new line. 

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

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78.5K Messages

a month ago

You would have to switch and be out 60+dayd to be a *new customer.  Verizon prepaid, visible, T-Mobile.  Straight talk with an AT&T SIM won't count. 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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