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dynamiclynk77's profile

Teacher

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18 Messages

Sat, Aug 31, 2019 2:20 PM

Ported my lines then told there were $30 activation fees after the fact 💲💲

I went to your store to put 4 lines on your service and ported out from Cricket however you AT&T store rep didn't tell me about activation fees until after my lines were ported out thus canceling my Cricket service!!
 
So I had no option but to get a sim from AT&T since I would have been without service (well played force people onto your service) by Slamming.
 
This is very shady and I want a refund for this bogus act. Your online chat said they would look into getting it reversed then I contacted them again after the bill posted and they told me no.
 
So what do I do contact my card company after the auto-pay occurs as this being fraudulent from your store? I have the chat reference ids also.
 
But regardless the AT&T employee didn't tell me until after my lines were removed from my previous carrier this has to be some sort of FCC violation or FTC I dunno it's some sort of violation

Accepted Solution

Teacher

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18 Messages

3 y مضت

Yeah I had to accept the agreement because they ported out my numbers without approval (nothing signed) and had no service so I had no choice since I had to be at work with phone service. I am calling it what is I know you are the AT&T forum protector and all but your replies are conjecture.

Accepted Solution

Teacher

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18 Messages

3 y مضت

By legitimate you mean porting my number out without agreeing to plan terms and services? Then saying oh we forgot it's $30 per line we just ported out that you didn't agree to and please sign here to accept these acts we already performed you community leaders are classic.

 

No need to pursue the slamming or FCC complaint issue since they made concessions..duh.   

 

Good day.

sandblaster

ACE - Expert

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59.7K Messages

3 y مضت

Not telling you about the activation fee is no violation of anything. It was on the wireless agreement that you had to accept but probably didn’t read. Your activation fee is part of your bill. Not paying the full bill will only get your service suspended. The only way to not pay those fees is if ATT credits them back and only customer support can do that. Since you’ve already been told no, calling again likely won’t make a difference. You can escalate by filing an FCC or BBB complaint. The complaint will result in someone from corporate contacting you. Maybe they will credit you, maybe not.

Teacher

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18 Messages

3 y مضت

There was nothing in writing I was standing in front of them and got the port out emails on my phone because I was on their wifi and after the port out before signing the paper works they state oh forgot to tell you there are activation fees associated. Also the first chat indicated they would assist with removing the activation fees then the second chat after the bill posted they decided not too. This is a FCC violation called Slamming. I will go that route unless AT&T wants to resolve it before it escalates phone support doesn't seem to care.

sandblaster

ACE - Expert

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59.7K Messages

3 y مضت

I’m not assuming anything. My point was you have to accept the wireless agreement somewhere in the process and the activation fees are part of that agreement so it doesn’t matter whether they told you about them before hand  or not. You can call it deceptive or terrible customer service or whatever you want, but there was no violation of anything but even if there was some violation, you would need to file a complaint with the FCC anyway, which is what I advised you to do already.

ACE - Sage

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100K Messages

3 y مضت

All carriers charge activation fees, and they are published on the various websites.  You not knowing, or claiming not to know, doesn’t make the fee wrong or fraud or invalid.  Suck it up.  We all pay them.  Ad upgrade fees too.

 

Teacher

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18 Messages

3 y مضت

All fee disclosing must be presented prior to signing any formal documentation and prior port out this is a FCC rule. If I would have known there was $120 in activation fees I would have just went with another MVNO or AT&T Prepaid since I was doing a BYOD anyways, the only reason I went with postpaid was the data plan offerings and my employer has a FAN. You community experts are so welcoming and helpful by placing blame on the consumer AT&T has trained you well.

ACE - Sage

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100K Messages

3 y مضت

Where do you see that?

https://www.fcc.gov/general/wireless-local-number-portability-wlnp

(It doesn’t)

 

Are carriers allowed to charge for number porting, and, if so, how much can the charges be?

  • Companies may assess fees to recover the costs that they incur in providing number portability. Fees may vary between companies, and some companies may not charge any fees.
  • Companies may not refuse to port a number because a consumer has not paid for porting.
  • When considering a switch, consumers should ask the new company whether it charges any number portability fees and whether those fees can be waived.
  •  
sandblaster

ACE - Expert

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59.7K Messages

3 y مضت

How did I place any blame on you? If you believe there was a violation, file an FCC complaint as I’ve already suggested twice now. 

Teacher

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18 Messages

3 y مضت

Thanks for suggesting my suggestion in the original post, yet you keep replying to no avail. ATTCares has the power to assist otherwise this post can inform other AT&T customers of this practice.

Teacher

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18 Messages

3 y مضت

I have reported this to my states service commission already, once they respond I will go from there, unless AT&T decides to step in before then. ✌

 

https://www.fcc.gov/consumers/guides/slamming-switching-your-authorized-telephone-company-without-permission

ACE - Sage

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100K Messages

3 y مضت

@dynamiclynk77 

That does not apply as YOU requested and authorized the port yourself.  

 Here’s the thing, we don’t really care one way or the other, we are just customers like you. I’m not even an AT&T customer anymore. What we are doing is telling you the facts as supported by documentation, either on the AT&T website, or the FCC website. So far you have provided no documentation to support your side. On the other hand I provided  FCC documentation which says that all carriers have the right to charge a fee for porting numbers. 

 Complain if you like but AT&T had every right to charge you for each number ported, just like Verizon did to charge me $40 for each line I ported over to them.   You can ask for a waiver of fees, but they’re not obligated to give you them. 

 

sandblaster

ACE - Expert

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59.7K Messages

3 y مضت

Teacher

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18 Messages

3 y مضت

It was an unauthorized port. No paperwork signed before the port so I DIDN'T AGREE TO IT until I was without service with my original carrier which is explained a few posts above. I know you will fight to the death for AT&T that's cool but this was a disservice to the customer plain and simple and a violation of rules. Now it seems 2 community "experts" want to double team a AT&T customer that has been wronged plain and simple, by insisting AT&T does no wrong.

Teacher

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18 Messages

3 y مضت

@lizdance40 

 

From the FTC slamming page

 

NONE OF THESE WERE PERFORMED PRIOR TO PORT OUT

 

Your telephone service cannot legally be switched from your existing authorized telephone company to a new company unless the new company verifies the switch by one of the following methods:

  • Using an independent third party to verify your oral authorization to switch
  • Obtaining your signature on a letter that indicates, in writing, that you want to switch authorized telephone companies
  • Providing a toll-free number that you can call to confirm the order to switch authorized telephone companies
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