New Member
•
2 Messages
Plan changed without my consent
Has this happened to you? I was on chat with representative about my cellular router not being able to connect. Going thru the troubleshooting steps and everything. I get an email that my bill went from $230 to $291! I'm still on chat and asked did my plan change from unlimited to something else? They said yes it's to get it to working! I told them no change it back I want my same plan. I asked who gave you permission no one had an answer. This is illegal at some point and I'm filing a complaint with FCC and FTC. I'm considering contacting an attorney just to see if I have a case. I was on chat and asked multiple times, who authorized my plan to change without my consent, nobody told me anything...
Constructive
Former Employee
•
30.7K Messages
2 months ago
dont bother with an attorney i know your seeing major dollar signs but your limited to binding arbitration
0
SoloTX
ACE - New Member
•
547 Messages
2 months ago
AT&T does legal stuff through arbitration which takes months to years. Your FCC complaint is the best bet if you can't get your plan changed back by a supervisor. The FCC complaint will get forwarded to the Office of the President - to people that should be able to resolve quickly. Very odd they'd change your plan without permission for troubleshooting purposes and not change it back.
0
sandblaster
ACE - Expert
•
63.1K Messages
2 months ago
What plan did you have? What was it changed to? It’s possible the only way to get your cellular router working again was to change the plan but you still should have been told. If you had a DataConnect plan, those have been discontinued. You wouldn’t want to pay for a plan that no longer works, would you? Anyway, go ahead and file the FCC complaint. That will get you answers and old plan restored, if that is possible.
0
IvanWrongman
New Member
•
14 Messages
2 months ago
Yes, AT&T changed my plan without consent as a well, and also lied about it.
I did take further action but I cannot
provide further details here.
0
0
formerlyknownas
ACE - Sage
•
105.7K Messages
2 months ago
It is not illegal to change your plan. AT&t actually has the right to terminate your plan at any time. Or to change you to a plan that is compatible with your device or service. AT&t grandfather's most plans. That means you can keep the plan as long as you don't change it.
But not always. AT&t recently terminated the prepaid data connect plans without grandfathering them.
If your device stopped working because you were on a dataConnect plan that has been discontinued without grandfathering, they would have been forced to put you on a new plan to get your service working again.
0
0