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beartrack's profile

Observer

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4 Messages

Tue, Jan 7, 2020 2:00 AM

Plan Change/Bill messed up?

Hello, I switched about a week ago to the Unlimited Extra plan from the older Unlimited Plus Multi-Line in a attempt to reduce my monthly bill. The site said my bill would be reduced by $40 per month for the 4 lines we have with our family. Just got the new bill and it is about $45 more than my previous bill. I looked through it line by line and it seems that the plan changed from $115 per month to $85 per month for the group, but each line increased in cost by $25 per line. I;m having a hard time figuring this out, and I called/"chatted" with customer service but cannot get a straight answer.

Also, there is an insurance charge on one of my lines that I have been trying to remove. Not even sure why it's on there, and probably has been for some time. Just noticed it.

Any help would be most appreciated.

ACE - Sage

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100.3K Messages

3 y مضت

Are you looking at your regular bill, or are you looking at the customer service summary, which is a projection that does not include any of the discounts? The new plan requires that you sign up for auto-pay and paperless billing. If you have not you are missing out on $10 per line discount for each phone

The math on the new bill will look something like

4 lines, 80+45+45+45+45-10-10-10-10-60 = $160

If you dont see the $10 per oine discount, its because you dont have auto pay and paperless billing

(edited)

Employee

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289 Messages

3 y مضت

Agreed! Plus pricing is as such. $105+20+20+20+20=$185/$195 without AP/PB discounts. Compare this to the Extra plan as described below at $160/$200 without AP/PB discounts. The only way to see a decrease is if you have Autopay and paperless billing and the decrease is ~$25.

Both plans offer unlimited talk text and data in Canada and Mexico.

The Extra plan will earn you 5 additional GB hotspot per line. (15GB per line vs 10GB on Plus)

Extra earns you more high speed data. (High speed data is potentially slowed after 50GB on Extra vs 22GB on Plus)

If you have AT&T TV NOW service you will loose your video loyalty credit and free HBO by making this change over to Extra. Keep that in mind as the video loyalty credit is between $15 or $25 depending on when you signed up for AT&T TV NOW.

All in all I beleive this is still a good move. Even if you have AT&T TV NOW service there will be no net savings but an increase in total features and capability.

Observer

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4 Messages

Thanks lizdance40 and ATandTForLife. I think there may be something up with my account. I've been enrolled in paperless billing and autopay for the longest time, and it says so on my account website, but everytime I contact AT&T they say I should enroll in both. The only thing I can think of is an in issue with my combined account. I sued to have DirectTV NOW, but canceled a long time ago. I'm always having to be transferred to a combined billing department, so I'm thinking maybe something isn't right on my account? I do not see any credits being applied to my account.

Teacher

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38 Messages

3 y مضت

They probably got you with proration. Charged you for what you used so far and then a month in advance for the new plan. They will try to justify it by saying your last bill when you cancel service will be paid for in advance.

Observer

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4 Messages

Thanks. I wish they could just clarify this stuff on the paper bill, it is so confusing. They don't mention pro-rate but you might be right.

Teacher

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38 Messages

Or they just threw a bunch of bogus charges at you hoping you didn't see them or wont dispute them. That's totally possible.

ACE - Sage

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100.3K Messages

3 y مضت

@beartrack. The fact you wrote your line access went from $20 to $45, with no mention of the $10 discount on each, means you are not seeing the auto pay and paperless billing discount.

Are you signed up through AT&T for auto pay? (not your bank) You can see your online and PDF bill online, and print if you like. It is very detailed you should be able to see every line item

ACE - Sage

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100.3K Messages

3 y مضت

Direct TV now was a no contract streaming service, how did you "sue" to get it? Typo? Makes no sense. A no contract streaming service cannot be combined with postpaid service.

Observer

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4 Messages

That's a typo, should have been "used" to, as in no longer have the service. Because my accounts were combined it still shows up as part of my "service" but there are no charges. In any case, AT&T told me that my previous grandfathered plan was ineligible for the auto pay discount, but my new one apparently is. I was told they fixed the issue and will see on my next account, but I've been told that line may times before :)

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