Plan change without my consent
My daughter went into an authorized retail store to upgrade her phone because the corporate store didn’t have any in stock. I received the receipt via email and notice that the rep change my plan. There was no discussion of a plan change. Yes, she was getting a promotion; however, we were already on an unlimited plan. This was the third phone we have upgraded in the last month and no other store has changed our plan. I spent an hour in the phone with AT&T this morning only for them to open a case for me. I contacted the store and was told that sometime they analyzed the bill and will build a quote for a rate change but they don’t change it without concent. I informed her that had her rep actually “analyze” my bill she would have seen that the previous months bill had two upgrade fees. Now my bill will be higher for less service. I’ve had the free HBO max for years, but it doesn’t come with this new higher plan. I will give AT&T two days to get this fixed before filing a complaint with the BBB and the FCC. Has anyone ever been able to successfully switch back to their old unlimited plan?