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Plan Change without My Consent
I have been an ATT customer for several years and have seen my bill increase on a regular basis. Recently I received a notice that I made changes to my account which I did not make. When I called the Customer Service number I was told that I was grandfathered in on a 10gb plan for my mobile devices and they decided to "improve" my service by upgrading me to a new 20gb plan at a cost increase of "only" $20 per month. I did not ask for this, wont use the additional gb and do not want to pay an additional $20. I was basically told that I had no choice and all other customers in my situation are happy about this change. Really? All other customers are happy with being forced to pay an additional $20 per month? The solution I was offered.....sign up for DirectTV and receive a bundle discount and visa gift card. So let me get this straight ATT....you change my plan without my consent, raise my bill and offer me a discount only if I purchase yet another service for yet another monthly fee? I think its time to start looking for a different provider.