Phone Trade Scam
After about 3 months of trying to get my credit it has been a headache.
I turned in 3 devices. 1 in store and 2 through the mail.
I obtained credit on one line that i turned into the store and credit for 1 of the ones i mailed in.
2 second phone i mailed in i have not gotten any credit what so ever.
after speaking with customer service for over 10hrs now on the phone and chatting for over 15hrs they are telling me they can only provide me with a $40 credit.
1st no phones were turned in
2nd phone was not received on time which was in correct lines opened the 1st phone sent in the 30th
3rd phones where sent in but never received , which is also incorrect i have an email confirmation from att confirming they received my phone however its useless since i cannot send this to any one so they still say they dont have it even though i have it in writting from ATT that they have my phone
4th excuse is that the IMEI number provided is incorrect. i have the box and receipt here in front of me.
basically they are not giving me credit for a phone i turned in and they confirmed they have received but since they cannot find it i am out of luck,
i tell them i have an email confirmation showing they received it but they say its useless since they cannot get emails.
looking from what i see online their trade in is unreliable and very sketchy, its as if they make it impossible to contact them in order for you to give up.
this is the worst service i have ever received.
very very disappointed
in the service provided.