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I have been trying to make an arrangement for the last week and it wouldn't let me. I spoke with someone last night via instant messaging and they acted like they were going to help me and note my account so it wouldn't be shut off. I explained I have been working 12 hour shifts for the past 4 days I'm not able to call during business hours. They assured me they would help. Then they sent me to this website and I have just now been able to get it to work only to find out you have shut off my phone. So despite my numerous trys I still get turned off. I will pay you on the 10th. I have been playing catch up for the last month and a half because my husband finally has a full time job. I am very upset