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pkataria's profile

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Tuesday, November 29th, 2022 1:58 AM

payment made to bring account current, how do I get phone turned back on?

Hi, Due to some confusion, AT&T suspended my account because they dint ‘apparently’ receive a phone I sent in as part of the trade in. Account was suspended. Things have been sorted, account all paid up. However, it’s been 5 hours I still don’t have service. How long does it take to restore service???

Accepted Solution

Official Solution


Community Support


210.3K Messages

4 months ago

Hello, @pkataria. Thanks for making us aware of this situation. We want to help!


You have stated that your account is paid up to date. Let's try to reset your network settings to see if this brings back your restored service!


You'll want to reset your network settings to refresh your connection to the network. In order to do this:

    • iPhone: Settings>General>Reset>Reset network settings
    • Android: Settings>General Management>Reset>Reset network settings

Also, you can learn how to reactivate serivce through our support articles!


Let us know if this helps!


TT, AT&T Community Specialist



ACE - Expert


12.9K Messages

4 months ago

AT&T doesn't suspend service because they don't receive trade ins; you just don't get the trade in promotion. Your account was suspended because you didn't make the payment in a timely fashion. 

In order to be restored, you had to pay everything you owe to a zero balance, even amounts that are not yet due. Is that the case, or did you only pay the past due portion? If you did, the service should be restored fairly quickly. If it's still not restored, power cycle your phone to see if that helps reconnect to the network. 

ACE - Sage


105.4K Messages

4 months ago

This ⬆️

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