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Contributor

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3 Messages

Wed, Jul 9, 2014 4:07 PM

Payment issue

How do I get in touch with someone in the Customer Relations department, that might actually care about keeping a customer?? Any ideas?? Please point me in the right direction. I am at the point where I am ready to walk away from AT&T - despite the exceptional customer service I have previously experienced. Thanks.

Responses

ShaunnieDarko

Employee

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156 Messages

6 years ago

You can dial 611 from your cell or call 18003310500 from a landline. They can get you to the customer retention department. Hope this helps!
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

6 years ago

Is that the direct number to customer retention, I have called via 611 twice and been disconnected. 

Employee

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156 Messages

6 years ago

That's the number to customer care, they should be able to get you in contact with retention. You can also try messaging ATTCustomerCare on here to see if they can help.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
MicCheck

ACE - Expert

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9.1K Messages

6 years ago


@ajdoz9475 wrote:

How do I get in touch with someone in the Customer Relations department, that might actually care about keeping a customer?? Any ideas?? Please point me in the right direction. I am at the point where I am ready to walk away from AT&T - despite the exceptional customer service I have previously experienced. Thanks.


I would recommend you send a private message to AT&T Customer Care using the link below.

https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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