Payment Arrangement Dispute
I called a week ago to set up a payment arrangement for the 18th. I was informed that was fine and asked that they used the bank account on file. Today, my service was suspended (I thought the remaining balance had already been taken out, but it wasn’t so I paid it immediately). Now, they tell me I have to pay an additional $40 on my next bill because of the suspension. How do I get this resolved. I am not trying to pay an extra $40 because of a miscommunication.