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spcooper's profile



1 Message

Friday, January 18th, 2019 12:21 AM

Paying more after first responder discount

Dear AT&T,


Hello, I hope you are having a good day thus far. I recently visited an AT&T store to inquire about a first responder discount on my family plan. Unfortunately, there was a bit of a communication barrier between the employee I was working with and myself, and he admitted that this was his first time trying to authorize such a discount.


Instead of simply applying the discount to my family plan, the employee moved me to a separate First Net account with an added base charge and then applied the discount to both my new account and my family's. 

Unfortunately, we are now paying more because of the additional base charge and fees/taxes, which wasn't my intent when I asked if there was a discount. 


Please let me know how I can best help resolve this issue and return to my family plan with a discount.





Accepted Solution

Official Solution

ACE - Expert


64.7K Messages

5 years ago

You may not be able to return to your family plan either. The first responder discount only applies to the Unlimited & More and Unlimited & More Premium plans. If your old plan is not one of those, you won’t get the discount.

ACE - Sage


118.3K Messages

5 years ago


There is a lot of confusion between these plans by the public.  

‘First net’ and the ‘At&t first responder’  plan are completely different plans.  

You will need different SIM cards to be on the Unlimited and More plan with At&t.  

Show them this:   https://www.att.com/offers/firstresponders.html

The discount is 25% off both line and data plan.  


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