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Thu, Oct 22, 2020 4:22 PM

Paperless Billing

I've been enrolled in paperless billing for years now. But I recently moved and started receiving paper bills in the mail every month. My account says that I'm still enrolled in paperless. Has anyone else experienced this? How do I fix it?


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140.2K Messages

a month ago

Greetings @symcculler,


We're happy you came to us in regards to your paperless billing inquiry. We'd like to assist you with getting back to receiving paperless bills.


Make sure that you update billing email address if you haven't done so. Please confirm if this has been done so, that we may further assist you.


Jacob, AT&T Community Specialist 


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