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Tue, Nov 20, 2018 5:07 PM

Paid Past Due Amount but Account Still Suspended

I paid the past due amount ($74.85) as soon as I received the suspension email. My bill for this month (another $74) has already been posted but it isn't due till November 28.  I read on some forums that services won't be restored until the account is $0 which I don't mind since I'm currently in another country and I'm mainly using a pay as you go local number. However, I'm waiting for the credit card replacement (it was stolen thus cancelled and replaced) for these types of payments to arrive which would be sometime this week. I'm on a budget and AT&T hasn't been accepting the local debit card I've been using. With that being said, will my account really be suspended until the balance is $0? If so, do I still have till the 28th to pay this bill or will AT&T cancel my account? 

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Brand User
ATTHelp

Community Support

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127.2K Messages

2 years ago

Hello @Zanom011,

 

For support while you're traveling outside of the U.S., please call +1.314.925.6925, 24/7 free from your AT&T wireless phone.

 

Sean, AT&T Community Specialist

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QuarryRye

ACE - Master

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3.2K Messages

2 years ago

With that being said, will my account really be suspended until the balance is $0?

Yes.

**Disclaimer: I don't work for AT&T, have never worked for AT&T, and have never been compensated by them in any way, shape, or form**
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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