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DBOOMER's profile

4 Messages

Monday, April 8th, 2024 8:30 PM

Overpaid my shut off but was still suspended.

Was notified by text on the 1st I had to pay 165 by the 4th to avoid suspension. So I paid 200. But on the 8th my phone was still suspended. No call or notification giving me a chance to make an arrangement?

If you needed more than 165 why not say that? My bill isn't due until the 19th. And I won't be paid until the 11th. But I'm told I have to pay the 351 in full to restore service. I've been with you guys for years. Times are difficult right now.

I was happy to see it was only 165 and willing to pay what was owed. But figured I could buy more time. Me and my wife are both expecting calls from New jobs. We have 3 kids with daycare and schooling. We lost our home due to a natural disaster and were in a hole that we'll soon be out of.

How can I get my phone back on a payment arrangement I wasn't offered.

ACE - Expert

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14.3K Messages

1 month ago

But I'm told I have to pay the 351+

Where did that number come from?

ACE - Sage

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117.6K Messages

1 month ago

It's unclear from your post whether or not you had made a late payment arrangement in your online account? 

    No?  Then suspension can happen at any time. 

You have to make late payment arrangements in the bill payment section of your account before your bill is due. 

4 Messages

1 month ago

I wish I could post the screen shots. Att sent me a text regarding my service on the 2nd of this month. Advising me to pay 165 to avoid suspension by the 4th. I paid 200 of that 165 to ensure I "avoid suspension" but today just 4 days later my service was suspended.

If 200 wasn't enough to ensure my service wasn't interrupted. Why wouldn't they say that? 

Community Support

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232.1K Messages

1 month ago

Hi @DBOOMER, we certainly understand the situation you're going through, and we're here to help. 

 

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs.   This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.

 

Please reach out to us if you require further help. 

 

Thank you for contacting AT&T Community Forums.

Andrew, AT&T Community Specialist.

4 Messages

1 month ago

It's okay. I just did my bill in full. I just feel like you guys should communicate a little better. At&t is a multi billion dollar company. Times are incredibly hard for everyone right now. And suspending the account of a customer that's paid on time for years without warning is kind of iffy. I love at&t! But that's concerning! Thanks for your reply!

ACE - Expert

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14.3K Messages

1 month ago

But I'm told I have to pay the 351 in full to restore service

If that's what you have to pay, then you are still a month behind

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