Overcharged or wrongly billed by AT&T and would like to dispute? Try this.
I recently found out that I was charged by AT&T for over a year for a prepaid number that I had deactivated. After hours spent on the phone with customer service, the finance and disputes departments, each trying to dodge me to the other, I had my issue finally resolved by reporting it to the Federal Consumer Complaint Center: consumercomplaints.fcc.gov/hc/en-us and BBB.
ACE - Sage
3 years ago
If you had deactivated you wouldn’t have been charged.
Prepaid service stops when you stop paying for it, or port your number to another carrier.
To stop paying you turn off auto pay or remove your payment information from the online account.
Most people are keeping their number. Porting out your number works every time.
ACE - Expert
3 years ago
@Bevo12, it is impossible to be charged for a deactivated prepaid number. The only way to have active prepaid service is to pay for it. The only way to deactivate service is to stop paying for it (which happens automatically when you port out).
Besides, how did you just find out you were charged for over a year you didn’t want to be? It sounds like this situation is totally on you.