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Bevo12's profile

Tutor

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8 Messages

Sat, Dec 14, 2019 4:44 AM

Overcharged or wrongly billed by AT&T and would like to dispute? Try this.

I recently found out that I was charged by AT&T for over a year for a prepaid number that I had deactivated. After hours spent on the phone with customer service, the finance and disputes departments, each trying to dodge me to the other, I had my issue finally resolved by reporting it to the Federal Consumer Complaint Center: consumercomplaints.fcc.gov/hc/en-us and BBB.

 

 

 

ACE - Sage

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101.8K Messages

3 years ago

If you had deactivated you wouldn’t have been charged.  
Prepaid service stops when you stop paying for it, or port your number to another carrier.   

To stop paying you turn off auto pay or remove your payment information from the online account.  
Most people are keeping their number.  Porting out your number works every time.  

Tutor

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8 Messages

Yes, I shouldn't have been charged but AT&T somehow did.

MicCheck

ACE - Expert

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12.3K Messages

3 years ago

@Bevo12, it is impossible to be charged for a deactivated prepaid number. The only way to have active prepaid service is to pay for it. The only way to deactivate service is to stop paying for it (which happens automatically when you port out). 

 

Besides, how did you just find out you were charged for over a year you didn’t want to be?  It sounds like this situation is totally on you. 

Tutor

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8 Messages

Yes, it should be impossible but AT&T somehow made the impossible possible. I had a number under my multi-line account and removed that number. In addition, i turned off the autopay on my main account. When I reactivated auto-pay, the number that was removed became a separate account without my consent and AT&T continued to charge me for over a year. Comments like yours is what the AT&T Customer service reps told me but I finally got my full refund after I reported my case to BBB and FCC as stated in my original post. The office of the president at AT&T finally admitted the error and paid me back. Yes, I made a mistake of not checking my bank account each month to make sure AT&T was doing their job right, but does that really excuse AT&T of charging me for a service that was never provided-for the billing mistake that was made on their part? My intention of posting is help frustrated customers like me because I know how hopeless it feels to get zero help through AT&T customer service over the phone.

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