OverCharge for an Apple Watch Line after deactivation
DISPLEASE, Long time customer (ATT and Cingular). I recently realized ATT charged us (7mths) for a line from a apple watch that we did not keep after 30 days. The setup of the service was automatic with the activation of the Watch. Then I returned it to Apple and they wipe everything off the Watch I thought that had deactivated it. Our billing is setup for autopay. We were out of country the last few months and rarely do I need to look at the plan, but just making sure nothing internationally went wrong I looked at the bill and to my surprise..., I saw that apple watch line on the bill and it had been charging since February. They would only not refund me for 2 months. They explained they did not know unless we made a call, and they do this because so many people like to keep lines for reuse. I said that I am probably one of many customers that did not want to keep the line and I could prove it by the return of the apple watch. That is assumption that could be OVERcharging many customers. Let me see if I got this the system will start charging automatically with the purchase of the device (no calls to ATT) but not if the device was returned --they will not automatically deactivate what they auto activated -- the same device. SO what about the customers who you are OVERcharging and you can see there has not been any use nor did they intend to use it.
I would like to be reimbursed and they should check there process on how to make a customer aware of such transactions.