Overage issue and notification
I've been an AT&T customer since 2005. I have a 40gig data plan because I'm running a trading platform on it that needs high speed data and the possibility of a slowdown would mean I couldn't trade. I used to be able to rely on receiving a 90% warning of exceeding my 40gig plan but that didn't happen this month.
I called AT&T and was told by the first contact that it was because I used the data so fast the system didn't have time to notify me until I was over 40gb. Then when I suggested that the way to remedy that was to go with an Unlimited Plan from AT&T and get an Unlimited Plan from T-Mobile and not have to worry about it. I was then transferred to Customer Loyalty and they suggested that AT&T was going to discontinue the 90% warning text and so I should probably begin checking my account daily after the 75% warning.
So, I will probably move from my 40gb plan to an unlimited and take the savings and get an Unlimited from T-Mobile. A suggestion if you don't mind... don't make things more challenging for your customers, make them more user-friendly. It takes some effort to make a customer of 14 years want to go to a competitor. But, job well done!