Overage every month
I have to call every month (since I renewed in December 2019). They add an almost $50 late charge to my AUTOMATIC draft every month. How can my bill be late when it is automatically drafted on the first of every month? They also refuse to credit my iPhone BOGO that I am due every month. I am frustrated and never get clear answers. When I asked today how much it would be to break my contract, I was told it would be over $2,000!!!