Overage charges and customer service lies
Today marks the second time I've dealt with customer service regarding some HUGE standalone wireless and mobile data charges that occurred within a 10 hour period. On August 6th, we called while it was happening, and after nearly 2 hours we were told that something definitely was not right and the overage charges would be taken care of.
Bill comes out, no credit. Most recent bill comes out, still no credit. So this time I use chat, because personally (and with good reason it seems) I prefer a record of what is being sent to me which you don't have with phone calls. Sure enough, I'm getting the run around, the rep back then didn't 'take care of it' and now they want me to go fight with tech specialists. If they needed to look it should have been done WHILE THE ISSUE was happening, not 6 weeks later!
So I'm putting this in writing here, because I'm not going to get hit with this mess while y'all get your crap straight. There is a charge of $250 plus taxes on my bill. I am NOT paying it until this gets straightened out. This is the third time in the few 6 months I've been with you that there's been billing related problems that I have to spend time sorting out. I switched from Sprint to save money, not to keep shelling out extra hundreds a month while the circus of monkeys babble lies at me!