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New Member

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6 Messages

Mon, Apr 27, 2020 11:15 PM

Opt-In to Data Throttling for Data-Only AT&T Wireless Internet Plan

I have a 100GB/mo data-only AT&T Wireless Internet (AWI) plan (+ voice talk, as required) with a hotspot device. Right now, I will just get charged $25/10GB overage fees if I exceed this data limit.

Can I opt-in to data throttling (the whole "up to 128 kbps" deal) so I don't need to worry about such fees?

If I can do it, just not online, that's fine with me. If I can't choose this option at all... why? It seems like something AT&T should look into offering as they do for their Mobile Share plans. Obviously, they risk losing out on some overage fees from those that opt-in, but then again I would expect them to jump at the chance of throttling such heavy data usage as they do with other plans...?

ATTHelp

Community Support

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176.5K Messages

2 y ago

Hello, @meagon,

 

hanks for reaching out. There are currently no data add-ons available for AWI.

 

Have  agreat week.

 

James, AT&T Community Specialist

ACE - Sage

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90.6K Messages

🤦🏼‍♀️
Well you skipped 100% of the questions

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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6 Messages

Hi James, thank you for your response. I'm really trying to accentuate the important parts of my messages, here, to cut through the noise for you... apparently, to no avail. :)

Just to clarify then, I'm taking that as a no in response to the original question in bold?

Guess I'll just look to cut data off myself when nearing the cap. All the best.

Discussion (not critical):

I find that pretty interesting considering $2.50/GB is a fairly small overage fee to collect anyways (in comparison to most data plans) when you could just throttle the usage above the cap from those heavy data users. Not that I think it ought to be more severe for AWI plans, of course, as a lot of people use it to get internet in rural areas when there aren't other options (as I am).

MicCheck

ACE - Expert

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10.5K Messages

For some reason, AT&T "Help" seems to miss the actual question A LOT of the time.

Anyhoo...I would be VERY surprised if you were able to change the specifics of your plan. If that plan has overages, it has overages. You would have to change to a different plan if you want different results.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
ATTHelp

Community Support

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176.5K Messages

Hello @meagon,

 

Thank you for your response. We do apologize for the confusion. Unfortunately, there is no available option for you to opt-in to data throttling on your wireless plan and you cannot remove overages either. Our plans are only offered as we describe them and they cannot be modified. However, if you're not satisfied with that specific plan, you can absolutely follow the steps at this link to Change your wireless plan. Please let us know if you have any other questions or concerns.

 

Sean, AT&T Community Specialist

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