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jordanrack2's profile



1 Message

Tuesday, July 16th, 2019 11:59 PM

Online return not getting refunded

I returned my device about a month ago, and I’m getting charged 350 dollars for not returning my phone. I was on the phone with support for two hours and provided them with a tracking number to show proof that I returned it. They still won’t refund me. Any help? 


Community Support


207.5K Messages

4 years ago

Hello @jordanrack2,


We'd be more than happy to take a closer look into why you haven't received your refund for this returned cell phone. We'll be sending you a private message to request account information shortly.

Sean, AT&T Community Specialist

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