Ongoing Billing Issue
Did the BOGO deal in June, 2018. It is now 2020 and we’ve had to call AT&T every month since July, 2018 to issue the credit for the BOGO deal every month. Had to call again tonight. It is the same problem and we cannot understand why AT&T cannot fix this issue. Every month we get the bill and it says that we have a credit but the credited amount never gets deducted from the bill. It is only deducted when we call them. How annoying and time consuming. We have been customers with AT&T for about 18-20 years. Now, we’re counting down the time to when we can BREAK UP with them. Seriously, maybe it’s time. Don’t think we’ll ever do a BOGO deal again with AT&T.