New Member
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2 Messages
Old bills
I called in to get bills from 2019 & 2020. They told me they couldn’t do it that the only available was what I see on the website. I’m sure there is a way as it’s done with a court order all the time
New Member
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2 Messages
I called in to get bills from 2019 & 2020. They told me they couldn’t do it that the only available was what I see on the website. I’m sure there is a way as it’s done with a court order all the time
Accepted Solution
Official Solution
Constructive
Former Employee
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30.7K Messages
4 months ago
you have to call and ask for detailed bill reprints they will cost you five dollars per month and you will be mailed paper copies
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formerlyknownas
ACE - Sage
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105.4K Messages
4 months ago
This is correct for postpaid ⬆️⬆️⬆️
Prepaid users have 6 months of usage information and history online only. There is nothing older than 6 months, there is no paperwork, and there cannot be any Bill reprints because prepaid does not have a bill.
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Uf1996
New Member
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2 Messages
4 months ago
I already called. ATT customer service said they couldn’t get bills past 18 months. I’m not a prepaid. Been with ATT for almost 18 years.
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sandblaster
ACE - Expert
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62.9K Messages
4 months ago
Then call again. Perhaps you got a clueless agent but you need to specify you are requesting bill reprints.
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ATTHelp
Community Support
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210.4K Messages
4 months ago
We are here to help provide you with your bill reprints, @Uf1996.
Thank you to the ACE's for the response.
Let's meet in a DM to further assist you with your bill reprints. You will find a chat icon next to a bell icon in the upper right corner of this page. Our next message will appear there.
Thank you for contacting AT&T Community Forums. We look forward to chatting with you soon.
Clarissa, AT&T Community Specialist
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ZeroSumGame2023
New Member
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1 Message
2 months ago
I am also not having any luck on this.
Clarissa, can you please help me?
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