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Need help understanding your bill?
Uf1996's profile

New Member

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2 Messages

Friday, November 11th, 2022 2:15 PM

Old bills

I called in to get bills from 2019 & 2020. They told me they couldn’t do it that the only available was what I see on the website. I’m sure there is a way as it’s done with a court order all the time

Accepted Solution

Official Solution

Former Employee

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32.9K Messages

1 year ago

you have to call and ask for detailed bill reprints they will cost you five dollars per month and you will be mailed paper copies 

ACE - Sage

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117.1K Messages

1 year ago

This is correct for postpaid ⬆️⬆️⬆️

Prepaid users have 6 months of usage information and history online only. There is nothing older than 6 months, there is no paperwork, and there cannot be any Bill reprints because prepaid does not have a bill.

New Member

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2 Messages

1 year ago

I already called. ATT customer service said they couldn’t get bills past 18 months. I’m not a prepaid. Been with ATT for almost 18 years. 

ACE - Expert

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64.7K Messages

1 year ago

Then call again. Perhaps you got a clueless agent but you need to specify you are requesting bill reprints. 

Community Support

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231.4K Messages

1 year ago

We are here to help provide you with your bill reprints, @Uf1996.

 

Thank you to the ACE's for the response. 

 

Let's meet in a DM to further assist you with your bill reprints. You will find a chat icon next to a bell icon in the upper right corner of this page. Our next message will appear there. 

 

Thank you for contacting AT&T Community Forums. We look forward to chatting with you soon. 

 

Clarissa, AT&T Community Specialist 

New Member

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1 Message

1 year ago

I am also not having any luck on this.

Clarissa, can you please help me?

New Member

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2 Messages

10 months ago

Hi,

I'm having the same issue and was wondering if you can help. Thanks!

ACE - Expert

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27.7K Messages

10 months ago

The last 16 months of bills are available online.  Anything older than that you have to call & there’s a charge.  I believe bills only go back 7 years.

ACE - Expert

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24.2K Messages

9 months ago

Did you not read the responses above? Call and ask for detailed bill reprints and be prepared to pay for the printed copies.

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