New Member
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2 Messages
Old bills
I called in to get bills from 2019 & 2020. They told me they couldn’t do it that the only available was what I see on the website. I’m sure there is a way as it’s done with a court order all the time
New Member
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2 Messages
I called in to get bills from 2019 & 2020. They told me they couldn’t do it that the only available was what I see on the website. I’m sure there is a way as it’s done with a court order all the time
Accepted Solution
Official Solution
Constructive
Former Employee
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32.9K Messages
1 year ago
you have to call and ask for detailed bill reprints they will cost you five dollars per month and you will be mailed paper copies
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formerlyknownas
ACE - Sage
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117.2K Messages
1 year ago
This is correct for postpaid ⬆️⬆️⬆️
Prepaid users have 6 months of usage information and history online only. There is nothing older than 6 months, there is no paperwork, and there cannot be any Bill reprints because prepaid does not have a bill.
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Uf1996
New Member
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2 Messages
1 year ago
I already called. ATT customer service said they couldn’t get bills past 18 months. I’m not a prepaid. Been with ATT for almost 18 years.
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sandblaster
ACE - Expert
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64.7K Messages
1 year ago
Then call again. Perhaps you got a clueless agent but you need to specify you are requesting bill reprints.
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ATTHelp
Community Support
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231.5K Messages
1 year ago
We are here to help provide you with your bill reprints, @Uf1996.
Thank you to the ACE's for the response.
Let's meet in a DM to further assist you with your bill reprints. You will find a chat icon next to a bell icon in the upper right corner of this page. Our next message will appear there.
Thank you for contacting AT&T Community Forums. We look forward to chatting with you soon.
Clarissa, AT&T Community Specialist
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ZeroSumGame2023
New Member
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1 Message
1 year ago
I am also not having any luck on this.
Clarissa, can you please help me?
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jd12
New Member
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2 Messages
10 months ago
Hi,
I'm having the same issue and was wondering if you can help. Thanks!
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skeeterintexas
ACE - Expert
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27.7K Messages
10 months ago
The last 16 months of bills are available online. Anything older than that you have to call & there’s a charge. I believe bills only go back 7 years.
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OttoPylot
ACE - Expert
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24.2K Messages
9 months ago
Did you not read the responses above? Call and ask for detailed bill reprints and be prepared to pay for the printed copies.
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