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New Member

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4 Messages

Sat, Dec 25, 2021 9:52 AM

Offer scam

I was told on two long conversations with ATT sales agents about loyal good credit customers offer to get iPhone 12 mini for $1 per month for 36 months so I agreed to buy 3 new phones on this offer. During the calls I told the agents that this deal sounds too good to be true but they assured me that the offer was legitimate. However when I requested a verification from ATT they said they had no way to do that except by texting me the offer and to trust them. Basically they promised my monthly billing for my wireless, internet, and DTV services would be reduced by $30 per month. So I hesitated but finally agreed to accept the offer. After several days I received two of the three phones and activated them. Low and behold on the same day I received an email from the company giving me a summary of my present account and future billing. That’s when I got very upset about the offer being bogus. My actual monthly bill was going up by $165 per month, not going down by the promised $30 per month. Needless to say I finally was able to cancel the entire agreement but the frustration in being “baited and switched” really upset me. I have lost confidence in ATT and will be actively looking to switch carriers in the near future. I hope this horrible experience never happens to anyone else but I doubt that will be the case. Thanks 

ACE - Sage

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97.3K Messages

Il y a 6 m

If the document you were looking at was the customer service summary it's always wrong and it's always High. By the way that offer is a billing credit offer and the billing credits don't start for 2 - 3 months.  That means you get billed for all three new phones until the billing credits kicked in with retroactive credits for the missing months.   If you are not on an unlimited data plan you certainly would be moved to an unlimited data plan. The new plans require auto-pay and paperless billing for a $10 per line discount. That discount also would not be reflected on the customer service summary. So unfortunately if you offer was genuine you have now cancelled it. 

You might want to go to att.com and look at the phone offers so that you can see deals in writing. Expand all the little triangular Arrow points at the bottom of the deal information so that you can see which eligible devices are required to trade in and take advantage of the promotions available. 

New Member

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1 Message

Il y a 3 m

So unfortunately if you offer was genuine you have now cancelled it. 

@formerlyknownas  Can we assume the plan never existed to begin with? That wouldn't be too big of an assumption, right? - given how outrageous getting an iphone 12 for $1 in 2021 would be (with no trade in, etc). ...and if the assumption is right, that brings on other implications.

(100% serious, no sarcasm above)

sandblaster

ACE - Expert

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57.8K Messages

Il y a 3 m

@kyfrmhardaway1 No, you can’t assume the offer never existed. The original post was made in December of 2021, 4 months ago. The iPhone 12 was already over a year old, so getting an iPhone 12 for $1 after all credits is not unusual at all. I’m pretty sure there was such an offer.

ACE - Sage

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97.3K Messages

Il y a 3 m

@kyfrmhardaway1

   Not outrageous at all considering it did exist as a public offer. 

All the deals are published.

This did exist in December.  And a slightly different sale repeated in February, as seen here in 3rd party ad

https://www.macprices.net/2022/02/10/new-promo-at-att-get-the-apple-iphone-12-for-as-low-as-1-per-month/

Current deal is 1/2 price, no trade in.

The OP could have verified and saved the public offer.

What's the catch? 

As always, a 36 month commitment, and unlimited data plan.  It benefits AT& T to keep customers longer, to force them onto newer plans that may cost more than their older Mobile Share Plans.  Not only does it look better on their stockholders report, but they actually make more money.

Phones are a loss leader.  Always have been 

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