Offer on 2 out of 4 trade-in is still pending after multiple calls to customer service center
I switched from Verizon to AT&T around thanksgiving last year and my misery started since then. I had switiched under the offer of getting USD 700 per line on qualified trade in. Just to add, I had also paid verizon USD 1000+ inorder to switch.
Now after 5 months after endless calls to customer service I am only getting that offer for 2 lines while the qualified trade in were done for 4 lines, customer service tells me that I should get it but dont know why I am not. I have them logged in multiple service request but nothing happened. Can someone explain what is going on and when will i be getting $700 for other two lines?
This is really annoying that i have to follow-up so many times and still the issue is not resolved.
Appreciate if you can get this resolved asap!