AT&T Community Forums

Not currently in the US / hold phone number temporarily due to the covid-19

Hello! As the subject line mentioned, I am not in the US currently due to the COVID-19 since mid march, I was wondering if I can suspend my bill but hold my phone number until September/October? And since I didn't use any data nor make any phone call, would it be possible to have a refund for the previous bills? I tried to contact you guys months ago but you guys didn't seem to have online chat nor emails so I was able to reach out to you guys.

Thank you so much!

Responses

Accepted Solution

Official Solution

sandblaster

ACE - Expert

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63.9K Messages

3 years ago

Presuming you have postpaid service, no, you can not suspend your bill. At best you can request a reduced rate suspension which will lower your bill but not eliminate it. No, you can’t get a refund. It does not matter whether you used the service or not.

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Juniper

ACE - Expert

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30.6K Messages

3 years ago

You don't get a refund for the prior bills as they only go from when you do discuss with them. There is no email support. Online chat was reallocated to help the overflow of calls as many regular call centers were closed temporarily.

When calling from out of the country they do have a number to support those customers.

https://www.att.com/help/international.html

Call +1.314.925.6925 (free from your AT&T wireless phone).

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Constructive

Former Employee

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31.4K Messages

@Juniper I haven’t driven my car since March can I get a refund on the car payment since then? 🤷‍♂️

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3 years ago

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