I called on 06/01/2023 rougly 10am MST after calling in January and again in November to try to do the same thing, I have 2 lines. 1 under contract and 1 that hasn't been for 3+ years. All I wanted to do was keep my phone number from my phone that I have had the same # for over 17 years. Wouldn't even let me talk to a manager. Mortici was the gentleman's name. Horrible "policies" how pathetic that you can't even help a customer of almost 20 years. As long as ATT benefits it's ok that you lose this 1 customer. I do want you to know that I oversee 141 stores with approximately 300 people per location. I will be letting everyone know how I was pushed off as a problem and a simple task of working around the issues you would have had a very happy customer that has influence on who we get discounts through employer and has a lot of infuence on the community. I hope it was worth it!