No way to contact AT&T by email

There is absolutely no option to email AT&T for customer service issues. That's why AT&T has provided plenty of other options. If you don't want to call or chat, you can't contact them. But this doesn't make sense:

I am old, and I don't like having to "switch it up" by using "chat live" or "call us" options.  I want to send an old-fashioned email.

Calling someone to talk about something is the oldest option available, next to snail mail. Email is not old-fashioned by any means.

And why wouldn't you want an immediate answer to your questions? I'm guessing what you really want is to tell AT&T your questions (more likely demands) and not have to argue about it. You just want someone to write back with the solutions. Sorry, not an option.

@kds4444  were all customers here we arent at&t we can answer questions but at&t does not have email support

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@kds4444 wrote:

That you don't see why it's a problem does not mean that it is not, in fact, a problem.  I don't want to explain my question regarding a specific issue in my personal account multiple times to multiple people in various chat sessions or phone calls.  I want to write down/ explain my question once, and allow that message to be forwarded to a person who can answer it.  The problem with chatting or phone calls is that unless your question is completely dealt with during that first call or chat, you will need to recreate that question de novo when you end up getting forwarded to someone else.  This is why I dislike it.  Yes, it is fast and convenient— for some things.  But not for all things, and not in this instance, and not for me.  It is great they have a phone contact number, and great that they have a chat option.  I don't understand why email, which is good for SOME things, in THIS instance, for ME, isn't available.  What if I was a stutterer or didn't know how to touch type?  An email option would still allow me to interact, to ask my question, and to not have to explain myself multiple times to multiple people.

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None of that matters. Email customer support isn't an option. You can call or chat. 

Or ask your question here. 

I don't understand why email, which is good for SOME things, in THIS instance, for ME, isn't available.

These are your options. AT&T has customer support through phone, chat, retail stores, this forum (on a limited basis), Facebook, and Twitter. The fact that AT&T hasn't provided the one option that you personally would like is irrelevant. I'm sure a lot of people would like AT&T to provide customer support with bikini-clad models. Or by having customer service reps playing Fortnite to answer questions while customers blow things up.

The answer to "why doesn't AT&T have email support" is "because they don't" and there isn't another answer you'll be satisfied with. Either pick one of the options available or give up trying to solve your problem.

@Rainbowdash_42 I'm not disputing the fact that email would be convenient for some customers, just like having an AT&T customer service rep show up to my house to help me would be convenient. My point is that email support is not an option with AT&T. We have to deal with the world as it is, not the world we wish it to be.