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ChiTown4's profile



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Saturday, November 15th, 2014 6:07 PM

No service, need refund

I have an old phone. My last refund was in mid-October 2014 and the minutes are valid.


I spent 2 hours with support and spoke with 5 people including 2 payment supervisors. While all else is working properly, I have 'Limited Service' and "emergency calls only" displayed.  I cannot call 611.


AT&T is charging me for a service they cannot provide - perhaps the phone is 3G or 2G but that should not matter.  I had service until apporx October 31. One supervisor said he could refund my last payment. The last one said he could not.


Minutes are being charged to my account but I am unable to make calls.  I cannot text.  There is a problem support cannot resolve.  I feel like AT&T is stealing from me.


How can I get the refund of my last payment?


Former Employee


1.1K Messages

8 years ago

@ChiTown4 , thank you for your post.  We will gladly troubleshoot this issue further for you. Send us a private message by clicking here. Include your name, account number, contact information and when you can be reached. We have a great team of specialists who will contact you within two business days to assist.

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