Contributor
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1 Message
No service, need refund
I have an old phone. My last refund was in mid-October 2014 and the minutes are valid.
I spent 2 hours with support and spoke with 5 people including 2 payment supervisors. While all else is working properly, I have 'Limited Service' and "emergency calls only" displayed. I cannot call 611.
AT&T is charging me for a service they cannot provide - perhaps the phone is 3G or 2G but that should not matter. I had service until apporx October 31. One supervisor said he could refund my last payment. The last one said he could not.
Minutes are being charged to my account but I am unable to make calls. I cannot text. There is a problem support cannot resolve. I feel like AT&T is stealing from me.
How can I get the refund of my last payment?
ATTJulieCS
Former Employee
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1.1K Messages
8 years ago
@ChiTown4 , thank you for your post. We will gladly troubleshoot this issue further for you. Send us a private message by clicking here. Include your name, account number, contact information and when you can be reached. We have a great team of specialists who will contact you within two business days to assist.
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