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SMPZTCJ's profile

Contributor

 • 

2 Messages

Wednesday, May 2nd, 2018 9:28 PM

No Response from AT&T

I message ATT asking them for their email so I can send them an invoice concern which I outlined in a email along with some detail that was hard to really talk about over the phone.  The person on their chat gave me attcustomercare@att.com and I populate the "To" with this by copy/paste to ensure no incorrect add.  I have yet to receive a response from AT&T and its been six (6) days.

 

AT&T will you respond to my email?  At least that you are giving my invoice concerns some thought and you'll get back to me? My Account Number is [edited for privacy – please do not post personal information]

 

Thank you,

Sandra  

 

ACE - Sage

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104.1K Messages

5 years ago

There is no  email to contact ATT.  

 

Contributor

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2 Messages

5 years ago

Then why would AT&T give me an email address??
MicCheck

ACE - Expert

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12.7K Messages

5 years ago


@SMPZTCJ wrote:

I message ATT asking them for their email so I can send them an invoice concern which I outlined in a email along with some detail that was hard to really talk about over the phone.  The person on their chat gave me attcustomercare@att.com and I populate the "To" with this by copy/paste to ensure no incorrect add.  I have yet to receive a response from AT&T and its been six (6) days.

 

AT&T will you respond to my email?  At least that you are giving my invoice concerns some thought and you'll get back to me? My Account Number is [edited for privacy – please do not post personal information]

 

Thank you,

Sandra  

 


I'm not sure why they gave you an email address, but that's not how we can contact AT&T. 

 

Why didn't you explain your concern to the rep you were chatting with? If you can type it in an email, you could type it in the chat, right?

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