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Need help understanding your bill?

New Member


2 Messages

Thu, May 27, 2021 5:59 PM

No bill but payment goes thru!!!

Does anyone else experience an automatic deduction/charge for your phone bill and a subsequent email as a notice that your bill was paid but you never received the bill by email??? 
I have experienced this for over a year if not longer and have complained quite a few times. I am finally disgusted and decided to ask the community!


Accepted Solution

Official Solution

ACE - Sage


101.9K Messages

1 year ago

Bill is not sent by email.  But if you email on the account is correct, you get a notification it's ready. 

Login, check your email notifications. 


Community Support


203.7K Messages

1 year ago

Hey @1Forevermom, 


We understand your concerns and would love to provide you with the needed information on paperless billing.


To help us better understand, have you enrolled and activated your paperless billing option online or in your My AT&T app? If not, you will want to log in to your account to sign up and update your billing email address.


Also please be aware that you may visit your my AT&T app anytime to manage your bills for up to 16 billing periods.


Let us know if we were able to help answer your questions and if you'd like additional assistance from us.


Ashlyn, AT&T Community Specialist


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