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imoverit123's profile

New Member

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5 Messages

Tuesday, August 16th, 2022 7:20 PM

Next Up NEVER ADDED and AT&T wont fix it!!!

Signed up for AT&T almost a year ago and it has been NOTHING BUT HEADACHES. 

At the time I signed up - I wanted Next Up, I even agreed to have it added to my account. I then had to contact AT&T every month as there were issues with my bill but I never noticed that Next Up wasn't on there. 

Fast forward until my friend left my account to be on her own account - and it was at this moment that I noticed that Next Up wasn't added, which started this whole process of me spending hours of my time trying to get someone to listen/recitfiy the mistake that was made at the time I signed up for this god awful phone service.

The last phone call I had was with the "retention department" which basically I was transferred to as I wanted this mistake fixed or I am switching phones. This agents solution was to submit feedback to the president, which I did, last week, and have heard NOTHING. 

This is my absolute last resort before I just pay off my phone, switch to Verizon and sell this phone elsewhere because NOBODY wants to fix this mistake. 

I wonder if someone is ever going to read this or fix it or if it's going to be $800 out of my pocket to switch companies to fix their mistake.

Oh- did I mention I switched to AT&T with a paid off phone that I traded in???? HOW DOES THIS HAPPEN!!!!!

Make it right, or lose a customer.

Accepted Solution

Former Employee

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1.9K Messages

6 months ago

No one can add it to your account now. It was your responsibility to verify everything was correct immediately, not a year later. 

New Member

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5 Messages

6 months ago

Ohhhh so it's my job to make sure that the employees do what they are supposed to do? I was busy correcting the spelling of my name, my correct address, the actual bill (over or under) what they were supposed to be for months, that I must have over-looked this. It doesn't surprise me that a former employee would push the responsibility onto the customer instead of taking responsibility for doing their job correctly.

Former Employee

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1.9K Messages

6 months ago

It is the consumers responsibility to make sure their account is correct……for any type of service, not just cellular 🙄 Why on earth would you think otherwise? 

ACE - Sage

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104.2K Messages

6 months ago

@Lockdowncraziness  is correct.   It's on us to make sure everything is in order.   People make mistakes.  

I once added an old phone on a new line on my Verizon account. The  person who added my new line put it under contract. I read through the paperwork before signing and immediately called this to his attention and Had It reversed.  

If I hadn't, I would have been under a two-year contract with a $350 early termination fee for a phone that I only needed for a couple of months.  

New Member

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5 Messages

6 months ago

Well unfortunately I missed this mistake they made when I found the countless other mistakes they made… and this mistake is going to cost me $800. So I’m frustrated is all. 

ACE - Sage

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104.2K Messages

6 months ago

@imoverit123 

Lol... How is this going to cost you $800? (Thats not how these deals work)

Next up charges you an extra fee of $90 so you can upgrade early.  You can pay off a phone anytime to upgrade.  You cannot trade in a phone if it's not paid off.  You can sell a phone once it's paid off.  Saving you the $90 and can upgrade anytime you want.  

Next up in a new money scheme to benefit the carrier, not you   

Wake up and smell the coffee.

Buy from the manufacturer.

Trade in with the manufacturer 

MicCheck

ACE - Expert

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12.7K Messages

6 months ago

Ohhhh so it's my job to make sure that the employees do what they are supposed to do? I was busy correcting the spelling of my name, my correct address, the actual bill (over or under) what they were supposed to be for months

They made mistakes so I didn't verify everything was correct doesn't seem like a great argument.

ACE - Sage

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104.2K Messages

6 months ago

Ohhhh so it's my job to make sure that the employees do what they are supposed to do? I was busy correcting the spelling of my name, my correct address, the actual bill (over or under) what they were supposed to be for months

They made mistakes so I didn't verify everything was correct doesn't seem like a great argument.

More like:

'... there were several mistakes but I'm not gonna check everything cause I trust them'.   NOT

   One error and I'm checking EVERYTHING.  To the dot on the 'i'  to crosses on each 't' 

(edited)

New Member

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5 Messages

6 months ago

@formerlyknownas 

Thank you for breaking it down - $800 is what the payoff on my phone is without next up - I didn't realize it would be better to pay it off and then sell it was a better way.

But also - it's not that I didn't check everything, I missed it as an oversight. I'm not perfect either, but it (Edited per community guidelines) that they won't rectify their mistake.

It's fine- there have just been too many mistakes since I switched to AT&T. I'm gonna go to Verizon anyways. 

(edited)

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