Next Up NEVER ADDED and AT&T wont fix it!!!
Signed up for AT&T almost a year ago and it has been NOTHING BUT HEADACHES.
At the time I signed up - I wanted Next Up, I even agreed to have it added to my account. I then had to contact AT&T every month as there were issues with my bill but I never noticed that Next Up wasn't on there.
Fast forward until my friend left my account to be on her own account - and it was at this moment that I noticed that Next Up wasn't added, which started this whole process of me spending hours of my time trying to get someone to listen/recitfiy the mistake that was made at the time I signed up for this god awful phone service.
The last phone call I had was with the "retention department" which basically I was transferred to as I wanted this mistake fixed or I am switching phones. This agents solution was to submit feedback to the president, which I did, last week, and have heard NOTHING.
This is my absolute last resort before I just pay off my phone, switch to Verizon and sell this phone elsewhere because NOBODY wants to fix this mistake.
I wonder if someone is ever going to read this or fix it or if it's going to be $800 out of my pocket to switch companies to fix their mistake.
Oh- did I mention I switched to AT&T with a paid off phone that I traded in???? HOW DOES THIS HAPPEN!!!!!
Make it right, or lose a customer.