New Unlimited Plus plan and corporate discounts - Deceptive
I just gave up my grandfathered unlimited plan to switch to the new Unlimited Plus plan. Before doing so I chated with a customer service rep, because I had some questions about the details of the plan. I specifically asked if corporate discounts will still apply. Through my company I get a 25% of the base service charge and I wanted to make sure I still would under the new plan. He said it would and then came back and said he double checked and confirmed that "discount should still be applied even if the plan package has changes". Well after go ahead with the change, the new bill estimate wasn't showing the discount so I called to ask. This CS agent I spoke with apologized, but said that the first guy was incorrect and my corporate discount did not apply to the new Unlimited Plus plan. Either the first guy was misinformed or deceptive, I'm not sure but I do have the chat transcript to prove what he told me. In either case I feel the product was misrepresented and ATT got me to give up my grandfathered plan. Ultimately even without the discount I'm still paying less, it's just not as good as I was led to believe.
Do I have any recourse to get them to honor what I was told or just have to chalk it up to crappy CS?