New Service Scams
If you are here to help, tell me this, how do we get copies of our sales calls? I've called 4 times into customer services this evening and still at the same place I started. Nowhere. I recently moved and signed up for new Uverse services as well as switching over my wireless to ATT.
I did not expect to receive a 373.00 bill for both services for ONE month, for ONE line. I am past the point of being upset. I simply want to review the sales calls with a director of some sort and have my billing set at what I was promised. I do have an email from the sales rep and am currently chatting with customer service.
However I find it hilarious that she attempts to reassure me that a service request will be entered but she can't give me the number because the system is "updating." I find all of this very convenient, as I am now locked into a contract. If we pull the calls, you will find that ATT is in breach of contract. How or who can I talk to? I don't want more of less than what I agreed to. I want what I was promised. That is all. Deceptive practices help no one. It would be much more cost effective to assist me with my issue and honor the amounts I was promised, than to lose me as a customer along with my recurring revenue.