New "policies", losing 7+ year customers
I've recently decided to end my 7 year relationship with AT&T and DirecTV because apparently a new policy was enforced months ago that will not allow your customer service teams to pro-rate wireless charges. This is a ridiculous new policy, one which you emailed to people without requiring any acknowledgement from them, and you should know that you're losing this customer who has spent more than $15k over the last 7 years on your DirecTV and AT&T services all because you won't pro-rate approximately $150. I only wish I would've known about these shady practices earlier so I could've ended my relationship sooner.
-Kenny, dissatisfied customer!