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kulmer's profile

Contributor

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1 Message

Friday, July 19th, 2019 7:00 AM

New "policies", losing 7+ year customers

I've recently decided to end my 7 year relationship with AT&T and DirecTV because apparently a new policy was enforced months ago that will not allow your customer service teams to pro-rate wireless charges. This is a ridiculous new policy, one which you emailed to people without requiring any acknowledgement from them, and you should know that you're losing this customer who has spent more than $15k over the last 7 years on your DirecTV and AT&T services all because you won't pro-rate approximately $150. I only wish I would've known about these shady practices earlier so I could've ended my relationship sooner.

 

-Kenny, dissatisfied customer!

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QuarryRye

Master

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3.2K Messages

4 years ago

I've recently decided to end my 7 year relationship with AT&T and DirecTV because apparently a new policy was enforced months ago that will not allow your customer service teams to pro-rate wireless charges.

If you mean that AT&T won't prorate your final month of service, that's a policy adopted years ago by all wireless carriers except Google Fi. Your new wireless carrier will do the same thing.

 

Also, since you're already leaving, why should AT&T cut you any breaks on your final bill?

MicCheck

ACE - Expert

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12.7K Messages

4 years ago


@kulmer wrote:

I've recently decided to end my 7 year relationship with AT&T and DirecTV because apparently a new policy was enforced months ago that will not allow your customer service teams to pro-rate wireless charges. This is a ridiculous new policy, one which you emailed to people without requiring any acknowledgement from them, and you should know that you're losing this customer who has spent more than $15k over the last 7 years on your DirecTV and AT&T services all because you won't pro-rate approximately $150. I only wish I would've known about these shady practices earlier so I could've ended my relationship sooner.

 

-Kenny, dissatisfied customer!


I haven't worked at AT&T for 7 years, and the policy not to prorate final wireless bills was in effect before I left.

 

AT&T TV, Internet, and landline service have recently changed their policies to not prorate final bills. 

ACE - Sage

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104.3K Messages

4 years ago

It’s not a new policy and all other carriers except Google Fi are the same.  Billing is not prorated when you leave, but month to month.  

‘Check your new carrier, you will find the same wording on your customer agreement 

 

 

sandblaster

ACE - Expert

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62.2K Messages

4 years ago

@kulmer Not prorating the final bill is a new policy for Directv but not for wireless. Wireless has not prorated the final bill as long as I’ve been a customer which is going on 17 years. Not sure why you would leave over that because it only affects you when you do leave.

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