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New Customer Bill Credits Fake ?
We ported over 5 lines. The Salesman offered $150 in credits for the activation fees and another $100 for us to go ahead and get some similar phones to what we wanted. Everything went smooth until the first bill. The $250 in credits wasn't there. We went to the store and asked about it and asked for a printout but the employee said they can't give one but the credits should post the next day. It hasn't happened. Based on this forum, I think we were mislead and the credits were not ever going to happen. What is the next step? We're still withing the 14 day return period but would hate to go that route. Would speaking with the manager do any good or are we toast ?
3 years ago
Was this an authorized or corporate retail store? was this a personal or business account?
There doesn’t appear to be a specific promotion for $150 to port over, but $30 activation fee x 5 lines = $150, so it sounds like a manager credit. If you want to be sure, have the manager apply the promised credit before your 14 days is up, or get something written on their card to have them apply it after that time has passed (as usually they’ll say after it can’t be returned it’ll be credited). The $100 isn’t specific enough for what that is tied to, unless you signed up for some other new service like DIRECTV or AttTV, which do have $100 rebates right now for signup.
3 years ago
We were lied to. We were supposed to get 4 free iphone 11s for trading in 4 iphone 7 pluses. We sent our trade ins and now they cant find them even though we have proof they were delivered and they have the proof too. They have been giving us the run around for 3 weeks. I've talked to a manager. It didnt help. They won’t even try to find our phones. I even gave them the IMEI numbers for our trade ins. I am taking this to my state AG office. I have already filed a complaint with the BBB. Just so you know, we have talked and been transferred to 13 reps.