Guru
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552 Messages
New Admin Fee?
I hear everyone is getting a brand new fee, called the "MOBILITY ADMINISTRATIVE FEE".
What is it, how much is it, and what is it for?
Guru
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552 Messages
I hear everyone is getting a brand new fee, called the "MOBILITY ADMINISTRATIVE FEE".
What is it, how much is it, and what is it for?
harryspar
Guru
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552 Messages
11 years ago
As far as passing on costs to customers, every business does it and nobody expects ATT to be an exception. But I'm sure you never raised a price on a contracted service during the contract period and expected the customer to feel obligated to go along with it. A contract is a two-way agreement.
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wingrider01
Expert
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12.2K Messages
11 years ago
want to bet? Have raised business related fees for cost recovery during contracts, also charge full consulting per hour cost for anything that is not detailed in the contract.
By the way, I don;t do ebill, autopay or anything that takes control of my personal and corproate finances out of my hands. On the personal side I review and compare every line item on every bill that comes in before I pay it. Went back 3 months on the att bills and saw nothing. Anyone that does ebill and autopay without reviewing the bills before payment is not controlling their finances very well
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planeplane
Tutor
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3 Messages
11 years ago
From any basic college, or maybe high school logic course, thus att is telling you "they are raising their prices, and you have 30 days to do an etf, if we don't apply some remedy to the breach our mutual agreement"
It appears, that too many here are taking the word of the c/s parrots, which are reading from their prepared script of what to tell the mostly under educated. etc customers who call. Moral here, don't take legal advise from the customer service parrots who are trying to pick your pockets.
What's happening if pushed far enough, is that att is giving customers a credit equal to the extra charge, ie a 'remedy' for the breach, which practically speaking negates, the original breech.
I'm not even sure the 30 day thing will hold up either, but there will be so few customers who complain, it's a win, win, win for att.
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wingrider01
Expert
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12.2K Messages
11 years ago
your contract specifies voice only, that is the only part of the agreement that is covered, within the tos there is a clause excluding prices changes in regulatory fees, state, local, federal taxes, cost recovery fees, and E911 charges.
You can add or remove features such as texting, family map, insurance without causing a termination of the contract and the etf
If you have a smartphone you are required to have a data plan, but if you change out your smartphone for a amd device you can remove the data plan and not be required to pay a etf
If you are in the middle of your voice contract and you port your number the etf is charged because you are canceling the only portion of the agreement that is specificly mentioned in the contract. If the carrier raises the cost of your plan in the middle of your contract, then yes they notify you and you can have a option of canceling with no etf
This is all documented in the Legal terms of the contract that you recieved either on paper of electronicly and in the CSS (Customer Service Summary) which is available on your OLAM. You can cancle becasue of this but you will pay a etf.
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jgreen54
Mentor
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38 Messages
11 years ago
Yes another Admin Fee that who knows what it is used for. My guess it is used for Bonus money for the top management , contrary to what the mods say or are told to say. And one of the answers they gave was "the other company's are doing it". What a answer. Bills are already high enough, then read today that they are stopping the upgrade at 20 months and going to 24 months. I left sprint after 14 yrs. to try AT&T, dont like it. Contract almost up, probably try prepay next. 170 a month for me and wife on share plan, too much. You win AT&T, i am leaving.
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blamekilly
Tutor
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3 Messages
11 years ago
My bill jumped up by $4 this month because of this fee. I noticed the increased immediately because I hadn't made any changes to my plan so I compared the bill and saw the admin fee and decide to come here to get more info.
I'm kind of outraged by the reason for this fee. Tower maintenace? Site rental? Isn't that their cost of doing business? How can they add that fee to my bill without me being able to get out of my contract? This is just a money grab. They're seeing if they can get away with it and I'm sure there'll be more "fees" if nobody makes a stink out of it. It's only .61 cent now but they can always increase it.
BTW, I have 5 devices so .61 x 5 is 3.05. I looked at the rest of the bill and noticed my taxes went up as well so you do get taxed after the .61 is added. This is such bull.
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bill1417
Contributor
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1 Message
11 years ago
Right just keep thinking that .....
I called and complained. The rep kept stating everyone charges it, all the other companies, its for ....
I kept saying "I dont care what the OTHER carriers do, I KNOW what it is for. The issue IS;
BY ADDING THE ADMIN FEE - ATT HAS BROKEN MY SIGNED CONTRACT ... which by the way LISTS ALL the fees I agreed to for 24 months upon signing my contract.
This fee is not a MANDATED FEE it is on ATT CHOOSE to charge everyone and by doing this ATT has BROKEN MY CONTRACT ... therefore I am now free to go to another carrier with NO PENALTY and NO ETF fees since I no longer have a CONTRACT with ATT since you broke it.
The rep back peddled and put me on hold for serveral minutes and when she came back to the phone stated the following:
I have spoke to our department regarding this and they understand your point since this fee was not listed in your signed contract which was 12 months ago, so we(ATT) are not going to charge you this fee for the remainder of your signed contract and because this was an incoveinence to you we(ATT) are going to offer you a 1 time credit of $25.00 to your account immediately.
I thanked her for removing the fee and told her I appreciate the credit and I was happy with the outcome.
The WHOLE KEY TO THIS IS: YOU MUST NOT PAY THE FEE when it shows UP ... IF YOU PAY THE FEE and do not contest it, then you have IMPLIED YOUR CONSENT TO THE FEE and cannot dispute it since you accepted it, it automatically becomes part of your contract.
If you DONT PAY it and dispute it, then ATT has broken your contract.
FYI
I am a happy ATT Camper ... Go Ahead ATT add another FEE ... I watch my monthly invoice and DISECT it every month...
Bill
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burndive
Tutor
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2 Messages
11 years ago
After I filed my complaint with the FCC, I got a call from the AT&T Executive Office regarding the FCC complaint. They offered me a choice:
1. A bill credit for the amount of the fee for the remainder of each affected line's contract.
2. A refund of the ETF if I choose to cancel my contract.
I chose option #2 for my personal line, and option #1 for the other lines on my plan (I'm not going to ask my family members to be as adventurous as I).
I ported my number out to T-Mobile last night (on their $30 for 100 min, unlimited text and data (5GB fast)). T-Mobile reception absolutely sucks where I work, so I'm going to port it back in a few days once the port has cleared the system, and get a shiny new phone on contract.
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JMill09
Former Employee
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82 Messages
11 years ago
You went to T-Mobile over a .61 increase, when they offered to credit you the difference?
You're aware T-Mobile charges up to $1.50 Admin fee per line?
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topshot
Tutor
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4 Messages
11 years ago
You're aware T-Mobile offers unlimited txt and data ?
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