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1 Message

Sat, Mar 27, 2021 9:40 PM

Never Recieved iPhone Return Phone Packaging When Buying New iPhone $700 Credit

Hi,
Has anyone here had an issue receiving the packaging to send in their old phone for the $700 credit? I bought two phones from Apply and selected the option but never received anything. Now I'm being told I'm on the hook for them.

sandblaster

ACE - Expert

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54.2K Messages

8 m ago

Read the forum, there are many similar complaints. You can request your trade in materials online at

https://tradein.att.com/contact-us

Not sure what happens if you are past the deadline to send in the trade ins. Not sure what you mean by “on the hook”, any phone you trade in needs to be paid off. If yours weren’t, you were never going to get that $700 trade in credit. 

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